Whether you send this beautiful arrangement to the family home or to the service, all will appreciate its elegance and grace. The contrast of brilliant white blossoms and dazzling greenery create a wonderfully calm and dignified setting.
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Rated 5 out of 5 stars
Working with folks at University Flowers for years and they always come through with exceptional service. Appreciate when they notice that I don't enter the right date for a delivery and call to confirm. You make me shine. Thank you for everything! ---- Florist's Response: Wow, thank you for your continued trust and support over the years! It truly means the world to us. We’re always happy to double-check the details to make sure everything is just right—anything to help you shine! We appreciate you and look forward to many more years of making floral magic together!
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Rated 5 out of 5 stars
Excellent service and communication. ---- Florist's Response: Thank you for your kind review! We're so glad to hear you were pleased with our service and communication. Your feedback means so much to us, and we look forward to serving you again in the future!
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Rated 5 out of 5 stars
Thank you so much University Flowers for your amazing customer service in our time of need. We greatly appreciate your care for our order. -CED Houston ---- Florist's Response: Thank you, CED Houston, for your kind words! We’re honored to have been able to assist you during this time, and we truly appreciate your trust in us. Providing excellent customer service and care for every order is always our top priority. We look forward to serving you again in the future!
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Rated 5 out of 5 stars
I had a late request for a next day delivery order and University Flowers had the best customer service in communicating with me and ensuring my delivery was on time. I really appreciated it.
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Rated 5 out of 5 stars
Great customer service and communication. Thomas was very helpful with making sure my order was delivered on time and to the right location. Will definitely use them again.
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
Our mission is to get your delivery made as quickly and safely as possible. If going to a residence and that person isn't available, we will attempt to leave with a neighbor or leave at the residence in a safe location, always weather permitting. At apartment complexes, we attempt to deliver to the apartment first, second choice is to leave in the office for the recipient to pick up later. We WILL contact both sender and recipient to notify them of this situation. We WILL contact the sender to receive permission to leave at a home, and we WILL contact the recipient to let them know where their delivery was left. We reach out by phone call and/or text message. If your delivery is going to a business, please provide the time you know that the recipient is leaving for the day so we can get it there before they leave for the day. We generally do not contact the recipient as we usually have no issues leaving a delivery at a work place, unless they are already gone for the day. In that case we reach out to the sender to decide how to move forward. Any information you feel is necessary that will help us, such as gate codes and time frames, is welcome. In the event you provide the incorrect delivery address, and we return to the shop with your delivery, we will charge an additional delivery fee.
We accept returns only for items that arrive defective or damaged, with the intent of replacing the damaged product only . We also offer exchanges — please contact us within 24 hours of delivery to arrange a return or exchange.
If you are receiving a refund, all refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.
