Confused on what an appropriate plant may be for your recipient? Let our "Plant Guy" choose for you. If you'd like a specific plant that we may have, let us know in the notes when you place an order.
Please note that refunds are subject to a 10% processing fee, or up to $25 for all cancellations processed.
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Rated 5 out of 5 stars
The plant selected was perfect! Ordered online and everything requested was followed. Thank you! ---- Florist's Response: Thank you so much Janet for your kind words, we appreciate you taking your time to send us this note! Take care! Peace, Love and Flowers
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Rated 5 out of 5 stars
What a beautiful plant you selected! And as always, thank you for your GREAT customer service. University Flowers always gets it right and helps us stay connected with those who need a little special attention. Thank you, to Cheyenne, who always gets it 100%, and to all the other staff. Boo Davis
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Rated 5 out of 5 stars
Great place to get your last minute flowers. Great customer service.
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Rated 5 out of 5 stars
The green plant was beautiful. Thank you so much! ---- Florist's Response: Penny, thank you for the kind note! I’m glad the green plant brought a little joy.
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Rated 5 out of 5 stars
All I can say that each time I want to send flowers I call University Flowers and spend about 10 minutes of my time and that's all I do. And they make sure the most beautiful arrangements of flowers get to the destination of my request and I make my loved ones day ♥️ thank you University Flowers for your care to full fill my needs. ---- Florist's Response: Thank you so much, Laura, for your amazing feedback! We’re delighted to know you’re happy with our quick service, and we truly value your loyalty. We look forward to helping you with your next floral order!
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
Our mission is to get your delivery made as quickly and safely as possible. If going to a residence and that person isn't available, we will attempt to leave with a neighbor or leave at the residence in a safe location, always weather permitting. At apartment complexes, we attempt to deliver to the apartment first, second choice is to leave in the office for the recipient to pick up later. We WILL contact both sender and recipient to notify them of this situation. We WILL contact the sender to receive permission to leave at a home, and we WILL contact the recipient to let them know where their delivery was left. We reach out by phone call and/or text message. If your delivery is going to a business, please provide the time you know that the recipient is leaving for the day so we can get it there before they leave for the day. We generally do not contact the recipient as we usually have no issues leaving a delivery at a work place, unless they are already gone for the day. In that case we reach out to the sender to decide how to move forward. Any information you feel is necessary that will help us, such as gate codes and time frames, is welcome. In the event you provide the incorrect delivery address, and we return to the shop with your delivery, we will charge an additional delivery fee.
We accept returns only for items that arrive defective or damaged, with the intent of replacing the damaged product only . We also offer exchanges — please contact us within 24 hours of delivery to arrange a return or exchange.
If you are receiving a refund, all refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.
